Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at info@willamettemachine.com to obtain a Return Merchandise Authorization. After receiving a RMA, place the item securely in its original packaging, include your proof of purchase, and mail your return.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use tracking and insurance to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

Holosun optics are NOT eligible for return/exchange due to factory QC issues. In the event your Holosun optic has an issue, please reach out to Holosun directly for replacement under their factory warranty. No exchanges or refunds will be provided on Holosun optics due to factory QC problems.

For defective or damaged products, please contact us at info@willamettemachine.com

Please Note

● A 3% cancellation fee will be charged for all orders that are cancelled by the customer, but not yet shipped.
● A 15% restocking fee will be charged for all returned merchandise.
● Sale items are FINAL and cannot be returned.